Visiting Juneau, Alaska's Capital City
Juneau Convention and Visitors Bureau call 888-581-2201 or 907-586-2201
You may directly contact businesses listed in the Juneau Guide & Travel Planner, or on www.traveljuneau.com, for help in planning your trip to Juneau.
Accessibility at Juneau Arrival Points
The Juneau International Airport, 9 miles from downtown, is fully accessible and all air carriers can make arrangements for wheelchair use at the airport. Juneau’s Alaska Marine Highway ferry terminal, 14 miles from downtown at Auke Bay, is also accessible. A van with wheelchair lift can be requested for assistance on and off the vessels. If you are arriving by cruiseship, company representatives will answer any questions you have about transfers to shore excursions. Visitor information services are accessible at the cruise ship docks, airport and ferry terminal.
Accessibility of Downtown Juneau
Juneau's city center and historic district is compact. Our Cruiseship Terminal Visitor Information Center, Centennial Hall Convention Center, the Alaska State Museum, most shopping areas and downtown hotels are located on level ground. Otherwise, the downtown area is hilly. Curb cuts are standard and handicapped parking spaces are located throughout town. Several sidewalks have building overhangs that protect pedestrians from the elements.
Availability of Wheelchairs
Non-motorized wheelchairs (and oxygen tanks) may be rented on a weekly or monthly basis from SE AK Medical Supply at 907-586-6880 or 888-665-6880; located at 5636 Glacier Hwy., Suite 200.
Self-powered wheelchairs, walkers and canes are available on loan from Southeast Alaska Independent Living (SAIL) located at 3225 Hospital Dr. They should be contacted in advance at 907-586-4920 and items on loan should be picked up by the user. Items can also be delivered to downtown locations with advance arrangement. .
Accessibility of Transportation in and around Juneau
Capital Transit, the public bus system, has several vehicles equipped with wheelchair lifts. Check their schedule or contact them for more information (907-789-6901 or www.juneau.org). Buses run every half hour (hourly after 6pm). There is no "downtown only" route. The city bus stops about 1.5 miles from the Mendenhall Glacier and 1.7 miles from the Auke Bay Ferry Terminal. From the airport, city bus service is limited. Contact individual hotels regarding courtesy shuttle service to and from the airport or ferry terminal. Taxi service is also available. Juneau Taxi & Tours (907) 790-4511 has a van with a wheelchair ramp.
Two companies offer downtown trolley tours in the summer that are a good option for visitors with limited mobility, but which do not accommodate wheelchairs. Contact Experience Juneau (907-723-9209) or MGT (907-789-5460).
"Care-a-Van," operated by Southeast Alaska Senior Services and primarily used by locals, is available to visitors with special transport needs. Vans are equipped with wheelchair lifts. Twenty-four hour advance reservations are recommended. Call 907-463-6194 / TDD 586-6234.
Due to the relatively small size of Juneau's rental car fleet, none of the agencies have cars equipped with hand controls. Some rental agencies can install special equipment with advance notice. Call each company for details.
Accessibility of Lodging and Dining
Please refer to sections in the Juneau Guide & Travel Planner or the web site www.traveljuneau.com for lodging and dining listings. Along with hotels that meet accessibility needs, a growing number of Bed & Breakfasts in Juneau offer ground level facilities and other special accommodations.
Accessibility of Downtown Juneau's Points of Interest
Exact locations of these points of interest can be found on our downtown map.
- Centennial Hall Convention Center is located in downtown Juneau. The entire facility is at street level. A TDD communication line is available for the hearing impaired.
- Juneau has a seasonal downtown Visitor Information Centers at a walk-up kiosk in Marine Park and a walk-in center at the Cruiseship Terminal Dock on S. Franklin. Visitor information services are also available at the Juneau International Airport and the Auke Bay Ferry Terminal.
- The Alaska State Museum is located about 1/4 mile from Marine Park. A gradual ramp leads to the entrance. The museum has a wheelchair for visitor use. With prior notice, docents can provide special interpretive tours for the visually impaired, can arrange for hands-on materials and for the services of a signer. Parking is available.
- The Juneau Douglas City Museum is located 5 blocks up Main Street from Marine Park. Parking is limited in the immediate vicinity with one handicapped parking space located 1½ blocks away on Main Street. Staff will interpret exhibits for the visually impaired.
- The State Capitol offers summer tours that easily accommodate wheelchairs. Limited parking is available in the area, with one handicapped parking space located 1½ blocks away on Main Street. The local bus stops within a block of the front door.
- The State Office Building, which houses both the state and historical libraries, is accessible from a parking area to the side of the 4th Street entrance and from Willoughby Street.
Accessibility of Tours & Activities
All Juneau businesses providing visitor activities want to be helpful and accommodating to visitors with special needs.
- The Mendenhall Glacier - located about 14 miles from downtown, is a premier attraction. The glacier can be visited by car, tour bus, van, taxi or helicopter. A covered viewing area is located near the parking area. The visitor center is perched on a hill and can be reached by a long, inclined ramp or by elevator. The short, scenic "photo point" trail is paved for easy access.
- Accessible Trails - The Juneau Convention & Visitors Bureau (888-581-2201) and the Forest Service Ranger District Office (907-586-8800) have information on wheelchair accessible trails and paths.
- Accessible Playgrounds – ADA accessible playground equipment can be found at Savikko Park in Douglas and at Twin Lakes Park at 3 Mile Glacier Highway.
- Flightseeing - Fixed wing and helicopter tours of the nearby Juneau Icefield and glaciers are popular. Accessibility is generally not a problem. When helicopters land on the glacier for a look around, wheelchair-bound passengers may remain on board. ERA Helicopters (907-586-2030) has a wheelchair lift to assist passengers boarding their aircraft.
- Boat Tours / Charter Fishing - Many of the boat operators listed in the Juneau Travel Planner and on our web site have experience serving and are happy to accommodate visitors with special needs. Please contact individual operators regarding vessel size and design and to answer specific questions you might have.
Bus / Van Tours - Contact operators for details. Holland America/Princess, 907-586-9625, (formerly Gray Line and Princess Tours) has vans equipped with wheelchair lifts.
- Mt. Roberts Tramway, owned and operated by Goldbelt, Inc., offers barrier free access to spectacular views 1,800 feet above sea level (800-820-2628)
- Wheelchair accessible whale watching is available from Weather Permitting Alaska (907-209-4221) and Orca Enterprises (888-733-6722).
Bicycle Tours - Cycle Alaska (907-780-2253) has tandem bikes available for visually-impaired cyclists.
For Hearing Assistance
Alaska Relay Service (for hearing impaired) 800-770-8973 or
TTY/TDD 10866 0-700-889-6737.
Vehicles Equipped With Wheelchair Lifts
Holland America/Princess 907-586-9625 akoelsch@hollandamerica- princess.com
Orca Enterprises 907-789-6801 firstname.lastname@example.org
Weather Permitting tours) 907-209-4221 email@example.com
Juneau Taxi & Tours 907-790-4511 (van with wheelchair ramp)
Care-a-Van 907-463-6194 (transportation only, reservations required)